Vietnam paintings company policy, shipping and returns and other

SHIPPING TERMS

The artwork will be shipped out of our studio within a few weeks, and you will receive a tracking number by email once it ships. We use UPS or FedEx.

REFUNDS/RETURNS POLICY

Our team works extremely hard to produce the best products for our customers; therefore we STRICTLY DO NOT offer refunds on orders made mistakenly or if you change your mind. Once an order is placed, the item is considered sold.

You buy a cheap art reproduction of good quality, you will be happy with it, but it is what it is. It does not have the brushstrokes and thick matter that you can have with a high-quality hand-made painting reproduction. For that, visit Paolo Gallery.

Please note we will not refund, under any circumstances, a canvas damaged during shipping, and that shipping is not refundable. The shipping company is solely responsible for the shipping.

Check the package and your artwork upon arrival, before signing the delivery bill.
1) If the shipping company damaged the canvas during transport, refuse to sign off the bill and the shipping company will return the package to us, then we will deal with them directly and send you a new one as soon as possible.

2) If you received the goods, there is nothing we can do anymore.